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Can I cancel my order?
Yes. You have a 14-day cooling-off period < 14 days from the date of receipt.
*The reason is not required, but we greatly appreciate your feedback to improve our service.
Can I exchange my purchase?
Yes, you may exchange your purchase, of course.
Can I send back my purchase, and how do I do that correctly?
Returns may only be made on request and after our agreement, please read the conditions below:
*The reason is not required, but we greatly appreciate your feedback to improve our service.
Please Note: Exclusions for sending back:
* Products that are sealed for health or hygiene reasons, whose seal is broken after delivery are not suitable for return.
* Hygiene strips, product labels, tags, bags, and boxes should only be removed after you have decided to keep the product.
*Prevent impairment/loss of value and ensure that the products are clean and undamaged.
* In case of depreciation/loss of value, we are entitled to charge loss costs*.
Tracking code
Please provide us with the tracking code of your return, this is very important so we can track your return and we make sure to be present to accept it from the courier.
Why do I need to notify my exchange/return and provide the Tracking code?
Without your notification, we have no way of knowing that your return is on its way to us then it may happen that there is no one there to accept it from the courier. In that case, your package might get lost.
In which ways can I pre-register my send-back?
I live in the Netherlands and I have a question about my return and would like to call first:
Always provide the following information:
* The reason for returning is not mandatory but we appreciate your feedback to improve our service where possible.
How do I (re)package my exchange/return correctly?
Prevent damage to and loss of value of the products to be returned, by packing them properly and safely in a sturdy outer box.
* In case of damage to returned products, we are entitled to charge loss costs.
SENDING BACK
What is the address for sending it back?
The Return address Shipments by Post.nl: * also possible with a signature for receipt, someone takes it from the carrier. |
The return address for e.g. DHL, DPD: |
Do I have to pay shipping costs for my send-back?
YES. The cost of return shipping is at the customer's expense.
Can I get a return label/return label from Italian Design?
No, We are sorry, but we do not have a return label/return label, the cost of shipping is borne by the customer.
When will I get my money back if I have sent back the product(s)?
After receipt, inspection, and approval of the return, we will refund the amount immediately, or as soon as possible in case of a weekend or holiday(s), but always within 14 days after receipt of the return.
Italian Design will use the same payment method that you have chosen for the order/purchase.