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Complaints

Italian Design is committed to service and satisfied customers. If you are dissatisfied and have a complaint, then we kindly ask your complaint to our customer service department, this can be done by telephone, by e-mail or by regular mail. The employee of the customer service department handles your complaint carefully and is working on a solution to everyone's satisfaction.

Our data:
Italian Design B.V.
Customer Service
P.A. box 53177
2505 AD
DEN HAAG
Telefoon: +31(0)70 323 96 95 
e-mail: info@italian-design.nl

After we receive your complaint, we will send you a confirmation. We will reply to your complaint within 14 days of receipt, should it need more time, we will provide notice.
If you do not appreciate it, you can also always contact the mediation Department of Stichting Webshop Keurmerk where italian-design.nl at is connected. If the mediation attempt for some reason does not lead to a satisfactory solution, then it is possible to your dispute to the Disputes Committee (SGC).

Do you have a question? Contact our Customer Service: 

Phone:
Calling within the Netherlands: 070-3239695
Calling from abroad: +31703239695 
* Business days: 10:00 - 18:00 h

Chat
Usually immediate answer at questions between 10:00 -21:00 h

Whatsapp:
Whatsapp Live Chat button from 10:00 -21:00 h.

 

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Ordered before17h - Same day dispatch!
Prices incl. VAT (EU) - Free shipping (NL & BE)!
Worldwide shipping - No VAT outside EU!
For Help: WhatsApp Live Chat button!