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1.1 Can I exchange or return the product?
Returns allowed PROVIDED: within 14 days of receipt, pre-announced, first registered, neatly folded. Clothing w. wear traces, perfume, seal opened, may not be returned.
1.2 How can I announce my return?
Please provide the following information in all cases:
* The reason for returning is not mandatory but we appreciate your feedback to improve our service where possible.
1.3 Exclusion of the right of withdrawal
Products, sealed for reasons of health or hygiene, and unsealed after delivery, are not suitable to be exchanged and returned.
* Note: Remove Hygiënestrips in bathing suits only on first use.
1.4 What is the return address?
Italian Design BV
PO Box 53177
2505 AD THE HAGUE
1.5 When will I get my money back after I have returned something?
Italian Design pays back as soon as possible, but no later than within 14 days counting from the receipt date.
* Italian Design pays with the same payment method as you have chosen to purchase.
1.6 Do I have to pay the return costs?
Do you have more questions? Contact our Customer Service :
Calling within the Netherlands: 070 323 96 95
Calling from abroad: +31703239695
* Working days from 10:00-18:00 h.
Whatsapp: (Click on the link to go directly to Whatsapp )
Chat with us (lingerie advise)
* Business days from 10:00 -20:00 h. (text only please)