Ordered before 17h? Direct dispatch!
Free Shipping NL&BE!
Return refunded PayPall If you pay with PayPal!
Prices incl. VAT (EU) - NO VAT (World)!

Exchange & Return

Safe and reliable shopping at Italian Design!

1.1 Can I exchange or return the product? Yes, you can BUT within 14 days of receipt; first announced; you were clean & careful w. product & accessories; no wear traces; neatly folded back in packaging. Tip: first, determine the right size or ask us for advice.

Tip: please determine the right size first or ask us for advice first; unnecessary exchange is a waste of money and the environment.

There are a number of ways to do this, to get you started, we only mention quick easy ways below:

1) E-mail us or you can create a ticket in your own account at our store

Please provide the following information:

  • name, address, zip code and place of residence and telephone number
  • order number, order date, product data and item number (s) of the order (see invoice or confirmation e-mail),
  • the reason for exchange or return and when exchanging for which product, size, color, you want to exchange

* The reason for giving up is not mandatory but we appreciate your feedback to improve our service where possible.

2) You can fill in the contact form on our Contact page at the top of the white bar  

Please provide the following information:

  • your name, address, zip code and place of residence and telephone number
  • order number, order date, product data and item number (s) of the order (see invoice or confirmation e-mail),
  • the reason for exchange or return and exchange for which product, size, color, you want to exchange

* The reason for giving up is not mandatory but we appreciate your feedback to improve our service where possible.
 

3) You can fill in our withdrawal form (to be used in the case of cancellation/return)

Please provide the following information:

  • your name, address, zip code and place of residence and telephone number
  • order number, order date, product data and item number (s) of the order (see invoice or confirmation e-mail),
  • the reason for return
  • sign the form
  • You can scan the form and send it by e-mail or by regular mail.

* The reason for returning is not mandatory but we appreciate your feedback to improve our service where possible


1.2
Exclusion of right of withdrawal
Products, sealed for reasons of health or hygiene, and unsealed after delivery, are not suitable to be exchanged and returned.


1.3 What is the return address?

The return address is:

Italian Design BV

PO Box 53177

2505 AD THE HAGUE
 

1.4 When will I get my money back after I have returned something?
Italian Design pays back within 14 days, counting from the date that you have received your order, with the same payment method as you have chosen to purchase.

1.5 Do I have to pay the return costs?
Yes, unless it concerns a mistake in the by Italian Design

Yes, unless you paid with PayPal in our shop, PayPal will provide a refund of the return costs under conditions (click on the picture below).


Do you have questions? Contact our Customer Service :

Phone
Calling within the Netherlands: 070 323 96 95
Calling from abroad: +31703239695
* Working days from 10:00-18:00 h.

Whatsapp
Chat with us
* Business days from 10:00-20:00 u.

 

By using our website, you agree to the usage of cookies to help us make this website better. Hide this message More on cookies »
Ordered before 17h? Direct dispatch!
Free Shipping NL&BE!
Return refunded PayPall If you pay with PayPal!
Prices incl. VAT (EU) - NO VAT (World)!