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Return

1.1 Can I exchange or return the product?

Returns allowed PROVIDED: within 14 days of receipt, pre-announced, first registered, neatly folded. Clothing w. wear traces, perfume, seal opened, may not be returned.

1.2 How can I announce my return? 

  1. By contact form via the page Contact in the footer
  2. You can create a ticket through your own account at our shop
  3. You can send an email
  4. You can fill in our withdrawal form (to be used in the case of cancellation/return)

Please provide the following information in all cases:

  • name, address, zip code and place of residence and telephone number
  • order number, order date, product data and item number (s) of the order (see invoice or confirmation e-mail),
  • the reason for exchange or return and when exchanging for which product, size, color, you want to exchange

* The reason for returning is not mandatory but we appreciate your feedback to improve our service where possible. 

1.3 Exclusion of the right of withdrawal
Products, sealed for reasons of health or hygiene, and unsealed after delivery, are not suitable to be exchanged and returned.
* Note: Remove Hygiënestrips in bathing suits only on first use.

1.4 What is the return address?

Italian Design BV
PO Box 53177
2505 AD THE HAGUE 
NETHERLANDS

1.5 When will I get my money back after I have returned something?
Italian Design pays back as soon as possible, but no later than within 14 days counting from the receipt date.
* Italian Design pays with the same payment method as you have chosen to purchase.

1.6 Do I have to pay the return costs?

  • Yes, unless it concerns a mistake in the by Italian Design
  • Yes, unless you paid with PayPal in our shop, PayPal will provide a refund of the return costs under conditions (click on the picture below).


Do you have more questions? Contact our Customer Service :

Phone
Calling within the Netherlands: 070 323 96 95
Calling from abroad: +31703239695
* Working days from 10:00-18:00 h.

Whatsapp: (Click on the link to go directly to Whatsapp )
Chat with us (lingerie advise)
* Business days from 10:00 -20:00 h. (text only please)

 

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Ordered before 16h? Direct dispatch!
Free Shipping NL&BE!, DB NOW € 2,50!
Return refunded PayPall; if you Pay w. PP
Prices incl. VAT (EU) - NO VAT (World)!