Returns & exchanges

Returns & exchanges

1.1 Can I exchange or return the product?
Yes, you can: after registration, <14 days after receipt, in a carton outer box. Products sealed for health or hygiene reasons - the seal is broken after delivery - are not suitable for return.

1.2 How can I announce my return? 

1. Do you have an account? Log in, create a ticket to register your return more easily.
2. By contact form via the page Contact, left from the shopping basket or in the footer
3. You can create a ticket through your own account at our shop
4. You can send an email
5. You can fill in our withdrawal form (to be used in the case of cancellation/return)

Please provide the following information in all cases:

• name, address, zip code and place of residence, and telephone number
• order number, order date, product data, and item number (s) of the order (see invoice or confirmation e-mail),
• the reason for exchange or return and when exchanging for which product, size, color, you want to exchange

* The reason for returning is not mandatory but we appreciate your feedback to improve our service where possible. 

1.3 How do I pack the products for returns & exchanges?
Prevent damage to and loss of value of the products to be returned, by packing them properly and safely in an outer box of double corrugated cardboard.

* In case of damage to returned products, we are entitled to charge loss costs.

Tip:
Be very careful when opening our sturdy double corrugated cardboard overpack 
Then, if necessary, you can use it again for any return or exchange
So only throw away the outer packaging after you decide to keep the product|

1.4 Exclusion of the right of withdrawal
Products sealed, due to health or hygiene, of which the seal has been broken after delivery, are not suitable for sending back.
* Note: Remove Hygiënestrips in bathing suits only on first use.

1.5 What is the return address?

Italian Design BV
PO Box 53177
2505 AD THE HAGUE 
NETHERLANDS

1.6. When will I get my money back after I have returned something?
Italian Design pays back as soon as possible. Refunds will be made within fourteen days of receipt of your cancellation.
* Italian Design pays with the same payment method as you have chosen to purchase.

1.7 Can I return to a PO box with a signature for receipt?
Yes, you can, the building in which our PO box is located is manned from Monday to Friday from 8:00 am to 6:00 pm. 

1) A return will be accepted from the courier
2) We receive an e-mail that there is a package
3) We sign for receipt
4) The sender will receive a message

1.8 Do I have to pay the return costs?

• YES, UNLESS you pay with PayPal when ordering in our store: then your return costs will be refunded by PayPal (read here their conditions)

1.9.1. I have ordered the wrong color/size, can I exchange it for another color/size?
Yes, of course. We always ship FREE (in this case 2x). The return costs are 1x for you. 

1.9.2. Do I have to pay shipping costs for an exchange?
YES, UNLESS you pay with PayPal when ordering in our store: then your return costs will be refunded by PayPal (read here the conditions of PayPal).  

• We always ship for FREE in NL, BE, in DE now 2.50.
  So, When exchanging, we pay 2x shipping costs and the customer pays 1x return costs.

Do you have more questions? Contact our Customer Service :

Phone
Calling within the Netherlands: 070 323 96 95
Calling from abroad: +31703239695
* Working days from 10-12 h. und 14 und 17 h.

Whatsapp: (Click on the blue link to go directly to Whatsapp lingerie advice hotline, of course, you can also use E-mail or Telephone)* Working days between 10-21 h (only text please)