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Free shipping in NL and BE! Prices include VAT!
SUPPLY AREA:
Within which delivery area does Italian Design deliver?
We deliver to the following countries:
Belgium, Denmark, Germany, England, Estonia, Finland, France, Greece, Hungary, India, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Austria, Poland, Portugal, Slovenia, Slovakia, Spain, Czech Republic, Sweden, Switzerland, Australia, Bahrain, Canada, China, Egypt, Hong Kong, India, Israel, Japan, Kuwait, New Zealand, Oman, Russia, Saudi Arabia, Qatar, Turkey, USA, UAE (Dubai, Abu Dhabi), South Africa.
Pick up orders:
Can I pick up my order? Yes, you can pick up your order yourself, please make an appointment.
DELIVERY TIMES
When will my product be delivered?
Delivery times within the Netherlands
- Product in stock? Ordered before 17:00 h., shipped the same day.
- Is the product on backorder? Delivery time approximately 2-7 days-above the usual delivery times for Europe-contact us, please.
International delivery times
Within the Benelux: normally within 1-10 days
Within Europe: normally about 1 week.
Outside Europe (World): normally about 2 weeks.
* Track & Trace on the site of the Russian Post is more detailed.
DELIVERY
Can I specify a different address as a delivery address?
Yes, while ordering you can tick below the field for your own (invoice) address: Send to a different address.
For example, if you buy a gift for another person and want to send it directly to his address.
Or if you prefer to have your purchase delivered to your work address.
How does Italian Design carry out the delivery?
For the delivery of the order, Italian Design uses a mail delivery company.
Can I follow the course of the shipment?
Yes, after shipment the order will be sent the status with mentioning the tracking code. At the site of the mail delivery company, you enter the tracking code and you can see where the package is located.
PRICES, TAXES, SHIPPING COSTS, ADDITIONAL COSTS:
Which taxes are included in the price?
Our prices include VAT, outside the EU you do not pay VAT
Do I have to pay shipping costs?
Shipping is FREE within the Netherlands and Belgium
What are the International shipping costs?
International shipping costs
Do I have to pay extra for gift packaging?
No, our prices include luxury gift packaging
STOCK
All of our products are in stock and ready for direct delivery.
On backorder
From very extensive permanent lingerie collections is not everything in stock, these products are always orderable.
Where can I see if a product is in stock?
Availability, quantities and delivery time are stated per product and size.
When a size is in stock, there is:
In stock
In stock
Before 17:00. ordered, shipped the same day
When a size is not in stock there is:
Not in stock, or in addition, please contact
Delivery time is approx. 1-10 days (depending on supplier)
* When a product ordered by you is not in stock, we will contact you for further consultation.
Does Italian Design deliver in different parts or wait until all products are ready for shipment?
When one or a few products are not ready for shipment - for example when one or a few products are in backorder / reorder - Italian Design will contact you quickly and discuss with you whether you want to receive it all or part of it.
PACKAGING
My gift is a surprise, is the packaging discrete?
Yes, Italian Design packages the order in discrete 'overpack', the person who accepts the parcel from the mail delivery company can not see what the content is.
Do you have any questions? Contact our Customer Service :
Telephone office
Calling within the Netherlands: 070 323 96 95
Calling from abroad: +31703239695
* Working days from 10-18 h.
Whatsapp
Chat with us
* Business days from 10:00-20:00 u.