Cancel, exchange & Sending back

Exchanges are possible. Sending back only on request and after our agreement. Read more Here 

Can I cancel my order? 
Yes. You have a 14-day cooling-off period < 14 days from the date of receipt. 
*The reason is not required, but we greatly appreciate your feedback to improve our service.

Can I exchange my purchase?
Yes, you may exchange your purchase, of course.

Can I send back my purchase?  
Returns may only be made on request and after our agreement, please read the conditions below:

1. Within 14 days, from the date of receipt,
2. Ship in a sturdy cardboard box.
3. Send products with enclosed brochures, bags, boxes, accessories 
4. Enclose the packing slip for full details as well, please
5. Please provide us with the tracking code so we can track your return and take it from the courier. 

*The reason is not required, but we greatly appreciate your feedback to improve our service. 

Please Note Exclusions for sending back:
* Products that are sealed for health or hygiene reasons, whose seal is broken after delivery are not suitable for return.
* Hygiene strips, product labels, tags, bags, and boxes should only be removed after you have decided to keep the product. 
*Prevent impairment/loss of value and ensure that the products are clean and undamaged.
* In case of depreciation/loss of value, we are entitled to charge loss costs*.  


Tracking code
Please provide us with the tracking code of your return, this is very important so we can track your return and we make sure to be present to accept it from the courier.

Why do I need to notify my exchange/return and provide the Tracking code?
Without your notification, we don't know that your return is on its way to us and there is a chance that no one will be there to accept it from the courier. In that case, your package might get lost. 

In which ways can I pre-register my send back? 

1. Do you have an account? Log in, and create a ticket to register your return more easily.
2. By contact form via the page Contact, left from the shopping basket or in the footer
3. You can create a ticket through your own account at our shop
4. You can send an email
5. Or send a Whatsapp message

Please note: you are not obliged to use this withdrawal form, your return may also be notified by ticket, email, contact form, or Whatsapp message.

Always provide the following information:

• name, address, zip code and place of residence, and telephone number
• order number, order date, product data, and item number (s) of the order (see invoice or confirmation e-mail),
• the reason for exchange or return* and when exchanging for which product, size, or color, you want to exchange

* The reason for returning is not mandatory but we appreciate your feedback to improve our service where possible. 

How do I repack the products for send back?
Prevent damage to and loss of value of the products to be returned, by packing them properly and safely in a sturdy outer box.
* In case of damage to returned products, we are entitled to charge loss costs.

SENDING BACK
What is the address for sending it back?

Do I have to pay shipping costs for my send-back? 
YES. The cost of return shipping is at the customer's expense.

Unless you have chosen to pay with PayPal then return costs are refunded up to a certain amount and number of times.

Tip: check the conditions of PayPal; the return costs will be refunded up to a number of times (read here their conditions)

Can I get a return label/return label from Italian Design?
No, We are sorry, but we do not have a return label/return label, the cost of shipping is borne by the customer.

When will I get my money back if I have sent back the product(s)?
After receipt, inspection, and approval of the send back we will refund immediately or at the earliest opportunity, but always within fourteen days after receipt of the notice of withdrawal/return.
Italian Design will use the same payment method that you have chosen for the order/purchase.